Booking inquiry

Privacy PolicyPrivacy Policy

Made in Heaven Agency Co., Ltd. (the "Company") establishes and discloses this Privacy Policy under Article 30 of the Personal Information Protection Act of Korea, to protect the personal information of data subjects and to handle related complaints promptly and smoothly.

Company
Made in Heaven Agency Co., Ltd.
Representative
Seongmin Yoon
Address
서울시 강남구 역삼동 831-11, 루카831
Business Reg. No.
230-87-00844
Pop Culture & Arts Planning Reg. No.
제2025-135호
Main phone
010-3441-3947

1. Personal information we process

  • Booking inquiry (required): inquiry type, name, contact number (mobile phone), event date (preferred date), one preferred artist
  • Booking inquiry (optional): additional preferred artists (up to two more, three in total)
  • Generated automatically: when an inquiry is submitted, the time of submission and consent, browser information (User-Agent) and an irreversibly transformed value of the access IP. The raw IP address is not stored. A session cookie is created while you use the site (see "Cookies" below).

2. Purposes of processing

  • Receiving booking (casting) inquiries, consultation and quotation
  • Identifying the inquirer and contacting them about the result of the inquiry
  • Preventing misuse such as automated submissions and spam

3. Retention period

  • Consultation and inquiry records: 3 years after the inquiry is closed
  • Where the relevant laws prescribe a separate retention period, we keep the information for that period.
  • When the retention period expires or the purpose has been achieved, the information is destroyed without delay.

4. Provision to third parties

  • The Company processes personal information only within the purposes stated above and, as a rule, does not provide it to third parties.
  • However, it may be provided where Articles 17 and 18 of the Personal Information Protection Act apply, such as when the data subject has given separate consent or when a law specifically requires it.

5. Outsourcing of processing

  • The Company may outsource the processing of personal information for smooth operation of the service. When it does, it discloses the contractor and the outsourced work in this Policy.
  • SmileServ Co., Ltd. — server hosting (infrastructure)
  • Ppurio Inc. — sending the text message (SMS/LMS) that notifies our staff of a new inquiry (in Korea)
  • When a new inquiry is received, the receipt number, inquiry type, preferred artists and the inquirer's name and contact number are sent by text message to the mobile phone of the staff member in charge. The recipient is a member of our staff and the message is sent within Korea (no transfer abroad).
  • When concluding an outsourcing contract, the Company specifies in the contract, under Article 26 of the Act, the prohibition of processing for other purposes, security measures and restrictions on re-outsourcing, and supervises whether the contractor processes personal information securely.

6. Rights of data subjects and how to exercise them

  • Data subjects may at any time request the Company to let them access, correct, delete or suspend the processing of their personal information.
  • Requests can be made to the privacy officer below in writing, by phone or by e-mail, and the Company will act on them without delay.
  • Requests may also be made through a representative such as a legal guardian or an authorized person, in which case a power of attorney must be submitted.
  • Requests for deletion or suspension may be restricted, for example where other laws specify the information as subject to collection.

7. Destruction procedure and method

  • Procedure: personal information whose retention period has expired or whose purpose has been achieved is destroyed after confirmation by the privacy officer.
  • Method: electronic files are deleted in a way that cannot be restored, and paper documents are shredded or incinerated.

8. Cookies

  • The Company uses a single session cookie for form security checks and to keep your session, and it is deleted when you close the browser. No cookies are used for advertising or behavioral analysis.
  • When an external chat consultation service is enabled, that service may use its own cookies.
  • How to refuse: you can refuse cookies in your browser settings. If you do, some features such as submitting an inquiry may not work.

9. Security measures

  • Administrative: the number of people handling personal information is kept to a minimum and managed.
  • Technical: administrator access rights are managed and access to personal information is logged. Passwords are stored encrypted, and instead of the raw access IP only an irreversibly transformed value is stored.

10. Privacy officer

The Company has designated the following privacy officer, who is responsible for overall personal information processing and for handling complaints and remedies of data subjects.

Name
Kim Duk Hyun
E-mail
madeinheaven.kor@gmail.com
Phone
010-3441-3947

11. Remedies for infringement

To seek remedies for an infringement of personal information, you may apply for dispute mediation or consultation with the following organizations.

12. Changes to this Policy

If this Policy is added to, deleted or amended, the change will be announced on this page at least 7 days before it takes effect.

Effective date
Revision history
Established
Inquiry notification changed — "Transfer abroad (Telegram)" removed; Ppurio Inc. (text messages, in Korea) added to outsourcing